Why We Don’t Outsource Installation
Office Gallery International never outsources installation. Our in-house team ensures every office furniture project meets the highest standards for quality, reliability, and service. From on-site consultation to final setup, we deliver a seamless, personalized experience—backed by full warranty support and local expertise.
Post Summary
To maintain strict quality control, ensure consistent service, and provide a seamless, personalized client experience.
All installations are performed by their own experienced, in-house team—not third-party contractors.
Direct accountability, higher quality standards, better communication, and a single point of contact from start to finish.
Through on-site consultations, project management, and flexible, responsive service tailored to each client’s needs.
Local expertise, family-business values, and full warranty support—delivering a stress-free, reliable experience.
Here at Office Gallery, we know our strengths. We focus on what we do best, so that we can do it our very best. Some things – like web development, or public relations – we outsource, by partnering with pros who specialize in these services and take the time to understand our business. But there are certain tasks that we recognize contribute directly to the overall client experience, and with those responsibilities, we make sure to fulfill ourselves.
Furniture delivery and installation is one of those things.
Sure, it would be easy enough for us to contract out the delivery of the orders with another firm – most businesses in our industry do that. But we feel the delivery and installation is integral to the overall client experience Office Gallery strives to offer.
Our dedicated delivery and installation team – Chris Mathews and Scott Taylor– have been with Office Gallery for over 10 years each. They are just as committed as anyone who works at Office Gallery to making sure that our clients love their new furniture, and the whole process that goes into the finished product. They offer a level of white-glove treatment that we simply couldn’t offer if we outsourced this job.
If you’ve ever seen them at work, you know they operate at a different level. They barely need to speak to each other, but still coordinate effortlessly – it’s like a perfectly choreographed dance how they get the furniture delivered and installed! They are also carefully examining and inspecting every piece, to make sure your furniture arrives as you’ve ordered it, in the right fabrics and colors and with no damage incurred during transit. They make sure the installation goes smoothly, and if there is something unexpected, they are able to resolve any issues. And once they’re done, they leave our clients’ offices clean and ready to occupy!
So we’ll continue to let someone else update our website or write a press release for us…but delivery and installation? We’ll keep handling that ourselves!
Key Points
Why does Office Gallery International refuse to outsource installation services?
- Quality Control:
- All installations are performed by Office Gallery’s own team, ensuring every detail meets their high standards.
- Direct accountability means issues are resolved quickly and thoroughly.
- All installations are performed by Office Gallery’s own team, ensuring every detail meets their high standards.
- Service Consistency:
- Clients receive the same level of care and expertise from consultation through installation.
- Reduces risk of miscommunication or errors that can occur with third-party contractors.
- Relationship Building:
- Stronger client relationships are built when the same team manages the entire project.
- Trust and accountability are reinforced by direct, hands-on service.
What specific installation practices set Office Gallery apart from competitors?
- On-Site Consultations:
- Personalized workspace assessments and precise measurements for optimal furniture placement.
- Project Management:
- End-to-end oversight from initial consultation to final installation.
- Single point of contact for clear, consistent communication.
- Customization & Flexibility:
- Responsive to unique client needs, with the ability to adjust and problem-solve on-site.
- Expertise in integrating products from multiple manufacturers seamlessly.
How does in-house installation improve quality and reliability for clients?
- Direct Oversight:
- No outsourcing means no surprises - every step is managed by Office Gallery’s trained professionals.
- Higher Standards:
- Strict quality checks at every stage of the process.
- Installations are backed by full factory warranties for peace of mind.
- Reliability:
- Quick, reliable service - especially important for clients with tight schedules or specialized requirements.
What are the service and relationship advantages of Office Gallery’s approach?
- Personalized Service:
- Individualized attention from a dedicated team, not a rotating cast of subcontractors.
- Transparency:
- Simple, transparent, and consultative process with clear communication at every stage.
- Family Business Values:
- Hands-on, relationship-driven service that reflects their family-business ethos.
- Client Testimonials:
- Consistent praise for accommodating, efficient, and friendly service from start to finish.
How does Office Gallery’s local expertise benefit business owners and office managers?
- Navigating Local Logistics:
- Expertise in Boston and Greater Boston area, including building codes, union requirements, and urban delivery challenges.
- Seamless Installations:
- Familiarity with local regulations ensures smooth, on-time project completion.
- Long-Term Support:
- Full warranty support and ongoing service for any post-installation needs.
What makes Office Gallery’s end-to-end solution a smart choice for office projects?
- Streamlined Experience:
- One team manages everything - from design and space planning to delivery and installation.
- One team manages everything - from design and space planning to delivery and installation.
- Reduced Stress:
- Clients enjoy a stress-free process with fewer handoffs and less risk of errors.
- Superior Results:
- Finished workspaces consistently meet or exceed expectations, thanks to direct oversight and expertise.
- Competitive Differentiation:
- Sets Office Gallery apart from larger firms that rely on subcontractors, offering a more personal, reliable, and high-quality experience.
