Client of the Month: East West Mortgage
Office Gallery proudly features East West Mortgage as Client of the Month, highlighting tailored office design and furniture solutions that enhance productivity and reflect their dedication to honesty, integrity, and community service in the mortgage industry.
Post Summary
East West Mortgage is a Boston-based mortgage company known for offering low rates, outstanding customer service, and a strong community focus.
Office Gallery provided customized office design and furniture solutions that support East West Mortgage’s operational needs and brand values.
Creating a functional, welcoming environment that reflects their commitment to honesty, integrity, and client service.
Ergonomic workstations, collaborative meeting areas, and professional furnishings tailored to support productivity and comfort.
For their dedication to community and client service, and the successful collaboration with Office Gallery delivering a workspace that supports their mission.
East West Mortgage was founded in February 2018 by Chris Anderson, a well-known figure in the Boston area who has long been at the forefront of mortgage lending and real estate in Boston, with a strong track record of helping Boston residents get mortgages and of giving back to the community. The business quickly took off, and by the end of the year they had closed their first loan and grew their company team to around 10. East West Mortgage is licensed by the Massachusetts Division of Banks as a mortgage company and can write mortgages throughout the state.
Chris is also principal of Greater Boston Management, which is also located at 100 Hallet Street, and it was in this office that the relationship with Office Gallery began. Kerrie Anderson, human resource manager for East West Mortgage and Chris’s wife, says that they reached out to Office Gallery to help them refresh their executive office, conference room, and reception space at Greater Boston Management about a year prior to starting East West Mortgage, and felt Office Gallery’s work was amazing from the start. As a result, when it came time to furnish East West Mortgage, using Office Gallery wasn’t even a question.
The space for East West Mortgage was a build-out – completely gutted and reconfigured prior to launching the lending business. Office Gallery assisted with the design and layout of the entire office, including reception, conference room, private offices, and a “bullpen” area, which offers smaller desks for mortgage originators to work from if they’re coming in for just a small window of time before heading back out to meet a client.
Given the nature of their business, we came up with a creative solution that ensured confidentiality could be maintained while still reflecting a welcoming environment. We selected walnut workstations with wrap-around frosted flexi-panels that offer privacy. In alcove nooks we custom-designed storage units that unified the space. You never get a second chance to make a first impression, and their new white semi-circle reception desk is the real showstopper. Topped off with some great looking seating, and we had a winner.
The conference room at East West Mortgage is slightly smaller than a traditional conference room, so we made sure to maximize the space it offers. By selecting chairs that convey professionalism but in a smaller footprint, and thinking ahead of time about the shape of the conference room table, we were able to ensure that up to six people could be comfortably accommodated in the meeting room.
We very much enjoyed working with Greater Boston Management and were honored to be given more of the Andersons’ business by outfitting their new venture and creating a space for East West Mortgage that represented the sense of welcoming and professionalism they were looking to convey. We wish them the best as they continue growing their business!
“Working with Office Gallery was amazing from the start. We reached out initially for help on a smaller project, and we were so impressed with our interactions that it wasn’t even a question we would use them again when we had a bigger office space to design and furnish. We especially appreciated their abilities to brainstorm with us and make our ideas into design reality, as well as keeping our budget very reasonable.”
~Kerrie Anderson, Human Resource Manager, East West Mortgage
Key Points
What Are East West Mortgage’s Core Values and How Did They Influence the Office Design?
- Honesty and Integrity: The office design reflects transparency and professionalism to build client trust.
- Community Focus: Spaces were designed to foster collaboration and a welcoming atmosphere for both staff and visitors.
- Customer Service Excellence: Functional layouts support efficient workflows and client interactions.
- Employee-Centric Environment: Ergonomic furniture and comfortable meeting areas promote staff well-being.
- Brand Representation: The design visually communicates East West Mortgage’s commitment to quality and service.
- Adaptability: Flexible spaces accommodate evolving business needs and team growth.
How Did Office Gallery Tailor Furniture Solutions to Support East West Mortgage’s Operations?
- Ergonomic Workstations: Adjustable desks and supportive chairs to enhance employee comfort and productivity.
- Collaborative Spaces: Meeting rooms and open areas designed for teamwork and client consultations.
- Professional Aesthetic: Furniture selections that convey a polished, trustworthy image.
- Efficient Storage: Solutions to organize documents and technology for smooth operations.
- Technology Integration: Furniture accommodating modern devices and connectivity needs.
- Space Optimization: Layouts maximizing usable space while maintaining openness and flow.
What Challenges Were Addressed During the Office Design Process?
- Balancing Function and Style: Creating a space that is both practical for daily operations and visually appealing.
- Supporting Client Interactions: Designing welcoming areas that facilitate comfortable and confidential meetings.
- Accommodating Growth: Planning flexible workspaces to adapt to future expansion.
- Maintaining Budget: Delivering high-quality solutions within reasonable cost parameters.
- Ensuring Ergonomics: Prioritizing employee health and comfort in furniture choices.
- Coordinating Timelines: Aligning design and installation with East West Mortgage’s operational schedule.
How Has the New Office Environment Impacted East West Mortgage’s Team and Clients?
- Improved Productivity: Ergonomic and well-organized workspaces reduce fatigue and streamline workflows.
- Enhanced Client Experience: Professional, welcoming spaces foster trust and positive impressions.
- Stronger Team Collaboration: Designed meeting areas encourage communication and teamwork.
- Employee Satisfaction: Comfortable furniture and thoughtful design contribute to staff well-being.
- Brand Alignment: The office environment reinforces East West Mortgage’s values and market positioning.
- Operational Efficiency: Optimized layouts support smooth daily business functions.
Why Is Office Gallery a Trusted Partner for Mortgage Companies Like East West?
- Industry Understanding: Experience designing offices tailored to financial and mortgage sectors.
- Customized Solutions: Furniture and layouts designed to meet specific operational and cultural needs.
- Quality and Durability: Access to premium products that withstand daily use.
- Comprehensive Service: From consultation through installation and ongoing support.
- Collaborative Approach: Close partnership with clients to realize their vision.
- Proven Results: Successful projects that enhance client satisfaction and business performance.
How Can Other Mortgage Firms Benefit from Office Gallery’s Expertise?
- Tailored Office Design: Customized layouts and furniture that support mortgage industry workflows.
- Ergonomic Focus: Solutions that promote employee health and productivity.
- Client-Centric Spaces: Designs that enhance customer interactions and trust.
- Flexible and Scalable: Environments that grow with the business.
- Budget-Conscious Planning: High-value solutions within financial constraints.
- End-to-End Project Management: Seamless coordination from concept to completion.
