Recognitions of Our Family Business

Earlier this month, we were notified that we had been named a recipient of the 2018 Family Business Exchange Award!  We are honored to be selected, and are very grateful for the additional accolades we have achieved earlier this year – including an honorable mention from Wicked Locals Readers Choice, and (for Hilary), being named an Outstanding Woman of Family Business.

Although any award is exciting, the family business awards have been particularly gratifying.  While family businesses have challenges that can at times seem more complicated and convoluted than non-family businesses, they also come with a special sense of investment and reward.  Given the history of this company, we know that we not only represent Office Gallery as it is today, but the special reputation it has built over the years from the original family owners.  We also appreciate the responsibilities our actions hold for the future, and consider ourselves guardians in a way, for all that Office Gallery encompasses, including our focus on quality and excellence, our selections for only the best product lines, and the individuals who make up our clients and our staff members (whether family or practically family).

Being recognized as a leader among family businesses we believe means that we’re doing something right – that we’re not taking anything for granted, and that we’re respecting our organization’s past while ensuring its future success.  We are very grateful to everyone who has contributed to our success, and who continues to inspire us toward greater things.   

Why We Don’t Outsource Installation

Here at Office Gallery, we know our strengths.  We focus on what we do best, so that we can do it our very best.  Some things – like web development, or public relations – we outsource, by partnering with pros who specialize in these services and take the time to understand our business.  But there are certain tasks that we recognize contribute directly to the overall client experience, and with those responsibilities, we make sure to fulfill ourselves.

Furniture delivery and installation is one of those things.

Sure, it would be easy enough for us to contract out the delivery of the orders with another firm – most businesses in our industry do that.  But we feel the delivery and installation is integral to the overall client experience Office Gallery strives to offer.

Our dedicated delivery and installation team – Chris Mathews and Scott Taylor– have been with Office Gallery for over 10 years each.  They are just as committed as anyone who works at Office Gallery to making sure that our clients love their new furniture, and the whole process that goes into the finished product.  They offer a level of white-glove treatment that we simply couldn’t offer if we outsourced this job.

If you’ve ever seen them at work, you know they operate at a different level.  They barely need to speak to each other, but still coordinate effortlessly – it’s like a perfectly choreographed dance how they get the furniture delivered and installed!  They are also carefully examining and inspecting every piece, to make sure your furniture arrives as you’ve ordered it, in the right fabrics and colors and with no damage incurred during transit.  They make sure the installation goes smoothly, and if there is something unexpected, they are able to resolve any issues.  And once they’re done, they leave our clients’ offices clean and ready to occupy!

So we’ll continue to let someone else update our website or write a press release for us…but delivery and installation?  We’ll keep handling that ourselves!